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‌Effective Date: November 10, 2026‌

These Terms of Service form a legally binding agreement between you, the user and customer of our platform, and Outclimb, trgovina, posredništvo in storitve, d.o.o., the operator of the e-commerce website www.outclimbshop.com. By accessing, browsing, creating an account, or completing any purchase on our website, you confirm that you have read, understood, and agreed to be bound by every provision laid out in these Terms of Service. Our core brand philosophy remains clear across all our operations: we exist to help you gear up for your next outdoor escape, offering lightweight, reliable outdoor gear that turns every casual weekend trip into a warm, unforgettable memory you will carry long after you get home. If you do not agree with any clause in these terms, you may not access or use our website, services, or purchase any products sold through our platform.

1. Platform Operator Identification

The legal entity that operates and manages [www.outclimbshop.com] is fully registered under the laws of the Republic of Slovenia, with full legal qualifications to conduct retail sales, mediation services, and related operational activities for outdoor gear products. Our official contact and registration information is as follows:

  • Full Legal Entity Name: Outclimb, trgovina, posredništvo in storitve, d.o.o.
  • Registered Business Address: Jelovškova ulica 19, 1241 Kamnik, Slovenia
  • Official Contact Email: minty@outclimbshop.com
  • Public Contact Phone Number: +386 1 830 3569
  • Registered Business Scope: Retail trade, service provision, and commercial mediation for outdoor sports equipment, apparel, and related accessories
    All public information listed above is consistent with the details registered with the Slovenian Business Register, and we will never modify this core legal information without public notification to all registered users.

2. Eligibility to Use the Platform

To create a user account on our website, place an order, or use all interactive functions provided by our platform, you must meet the following eligibility requirements:

  • You must be at least 16 years of age, or have reached the age of majority in your country of residence to enter into a legally binding purchase contract. If you are between 16 and the local age of majority, you may only use our platform under the supervision and consent of a parent or legal guardian, who will be held responsible for all your account activities.
  • You are legally permitted to access and use our e-commerce platform and purchase outdoor gear products under the laws of your country of residence or the location where you access our website.
  • You will not use our platform for any fraudulent, unlawful, or unauthorized purpose, and you will not attempt to damage, disrupt, or hack our website systems in any way.
    We reserve the right to refuse access to our platform, terminate accounts, or cancel orders at our sole discretion if we reasonably determine that a user violates these eligibility requirements.

3. User Account Responsibilities

When you complete the account registration process on [www.outclimbshop.com], you agree to take full and exclusive responsibility for all activities that occur under your account:

  • You must provide accurate, complete, and up-to-date personal information for your account, including a valid email address and correct contact details, to ensure we can send you order confirmations, shipping updates, and important service notifications in a timely manner.
  • You are responsible for keeping your account login credentials, including your username and password, fully confidential. You will immediately notify us via our official contact email if you discover any unauthorized access or use of your account that you did not initiate.
  • You will not create or operate multiple duplicate accounts to manipulate promotions, fake reviews, or bypass purchase limits we set for popular limited-stock outdoor gear products. We reserve the right to suspend or permanently terminate any duplicate accounts we identify as operating for abusive purposes.
    We cannot and will not be liable for any loss or damage arising from your failure to comply with account security requirements, including any unauthorized purchases made under your account before you notify us of a credential breach.

4. Product Information, Pricing, and Order Confirmation

All product listings published on our website are carefully curated to showcase the outdoor gear we offer, but you acknowledge and agree to the following terms related to product displays and transactions:

  • We make every reasonable effort to ensure that all product photos, size descriptions, feature introductions, and performance parameters displayed on our website are consistent with the actual physical products. However, minor differences in color presentation caused by different device screen settings will not be considered as a product quality defect.
  • All product prices displayed on [www.outclimbshop.com] are quoted in Euros, including applicable Slovenian value-added tax for domestic orders, but excluding shipping fees and potential import duties for international orders outside the EEA, unless explicitly stated otherwise. We reserve the right to adjust product prices at any time, and the price applied to your order will be the exact price displayed on the product page when you complete your checkout process.
  • A technical product listing error that results in an abnormally low incorrect price far below the normal market value of the outdoor gear will not be considered a valid binding offer. If we identify such a pricing error after you submit your order, we have the right to contact you to notify you of the error, cancel your order fully, and issue a full refund to your original payment method, before the order processing step begins.
  • Your submission of an order on our platform constitutes a formal purchase offer to us. The legal sales contract between you and us only comes into full effect after we complete payment verification and send you an official order confirmation email that confirms your order has been accepted for processing.

5. Payment and Transaction Terms

All payment transactions completed on our platform are processed through PCI DSS certified secure payment service providers, and you agree to abide by the following payment related rules:

  • You agree to pay the full total amount of your order, including product prices, applicable shipping fees, and any additional service fees clearly stated during the checkout process, using a valid payment method that you are legally authorized to use.
  • We reserve the right to conduct necessary payment security verification for high-value orders or orders flagged for potential fraud risk, which may require you to provide additional supporting documents to confirm your identity and the legitimacy of the payment, before we proceed to process your order. We will never store the full sensitive details of your payment card on our local servers, all payment data is handled securely by our authorized payment processors.
  • If a chargeback request you submit to your payment provider is later confirmed to be unfounded, fraudulent, or in violation of these Terms of Service, you will be responsible for reimbursing us for all associated costs including chargeback processing fees, administrative expenses, and legal costs incurred to resolve the dispute.

6. Intellectual Property Rights

All content published on [www.outclimbshop.com] is protected by global copyright, trademark, and intellectual property laws, and all related rights are legally owned by Outclimb, trgovina, posredništvo in storitve, d.o.o.:

  • This includes all original text descriptions, product photos, video demonstration materials, website interface designs, brand logos, graphic assets, copywriting, software codes, and all other content published on our platform. You may not reproduce, distribute, modify, publicly display, or commercially use any of our intellectual property content without our explicit written prior consent.
  • When you submit user-generated content including product reviews, outdoor activity stories, and feedback to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, modify, and republish this content for the purpose of promoting our outdoor gear products and optimizing our public user experience, without requiring additional compensation to you.
  • You agree that you will not upload, post, or transmit any user-generated content that infringes the intellectual property rights, privacy rights, or legal rights of any third party. You will be fully liable for any legal claims raised by third parties against us arising from the content you publish on our platform.

7. Prohibited Uses of the Platform

You are strictly prohibited from engaging in any of the following activities when accessing or using our website:

  • Any activity that violates applicable local, national, or EU laws and regulations, including but not limited to fraudulent transactions, money laundering, or the purchase of outdoor gear for illegal resale without formal distribution authorization.
  • Using automated programs, web crawlers, scrapers, or other unauthorized tools to access, extract, or collect data from our website in bulk, without submitting a formal written application and receiving our explicit prior written approval.
  • Distributing malicious software, computer viruses, or harmful code that may damage or disrupt the normal operation of our website systems, or the devices of other platform users.
  • Harassing, threatening, or harming other users of our platform, our employees, or our customer support representatives, or publishing false, defamatory content that damages our brand reputation.
  • Misusing our return and refund policies by submitting excessive false return requests, falsely claiming products are defective, or attempting to commit “refund only” fraud that violates our published Refund and Returns Policy.
    We reserve the right to permanently terminate your user account, restrict your future access to our website, and reserve the right to take legal action against you if you engage in any of the above prohibited activities.

8. Limitation of Liability

Within the maximum scope permitted by applicable laws, we clearly define the limits of our legal liability as follows:

  • Outclimb, trgovina, posredništvo in storitve, d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost profits, lost travel plans, or data loss, that exceed the total amount you actually paid for the specific order that triggers the claim.
  • We do not guarantee that access to our website will be uninterrupted, 100% error-free at all times, or that our website servers are completely free of viruses or other harmful components. We will make all reasonable efforts to maintain the stable normal operation of our platform, but we cannot be held responsible for temporary service interruptions caused by circumstances beyond our reasonable control, including natural disasters, network infrastructure failures, or mandatory government regulatory orders.
  • Nothing in these Terms of Service will exclude or limit our liability for death or personal injury caused by our proven negligence, for fraudulent misrepresentation, or for any other liability that cannot be legally excluded or limited under the laws of the Republic of Slovenia or the EU GDPR regulations.

9. Modifications to Terms and Termination of Service

We reserve the right to update and modify these Terms of Service at any time to reflect changes to our business operations, new legal regulatory requirements, or adjustments to our platform service functions:

  • When we make material changes to these terms, we will update the effective date at the top of this page, publish a prominent notification on the homepage of [www.outclimbshop.com], and send a notification to all registered user email addresses to inform you of the revisions. Your continued use of our website after the new terms take effect will be deemed as your full acceptance of the modified updated Terms of Service.
  • We reserve the right to terminate your user account, suspend your access to our platform, or cancel any pending unshipped order at our sole discretion, at any time and for any reason, without prior notice, if we determine you have violated any clause in these Terms of Service, or your activities pose a potential risk to our platform, other users, or our business operations.
  • All clauses of these Terms of Service that by their nature should survive service termination will remain in full legal effect after account termination, including but not limited to intellectual property rights provisions, liability limitation clauses, and dispute resolution terms.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, and construed in full accordance with, the substantive laws of the Republic of Slovenia, excluding its conflict of law rules:

  • Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your purchase of our outdoor gear products shall first be resolved through friendly negotiated communication between both parties. You can submit any dispute related request to our official contact email, and we will respond to your inquiry and start negotiation within 10 working days.
  • If the dispute cannot be resolved through friendly negotiation within 30 calendar days, both parties agree that the exclusive jurisdiction for all legal proceedings shall be the competent courts located in Kamnik, Slovenia. If you are a consumer residing within the European Economic Area, you will also have the right to use the online dispute resolution platform operated by the European Commission to resolve the cross-border consumer dispute without going to court.

11. General Provisions

These Terms of Service, together with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the entire complete legal agreement between you and us, and supersede all previous oral or written agreements, communications, and understandings related to your use of the [www.outclimbshop.com] platform. No failure by us to exercise or enforce any right or provision of these Terms of Service shall constitute a waiver of such right or provision. If any clause in these terms is found by a competent court to be invalid, unenforceable, or illegal, the remaining provisions of these Terms of Service will remain in full force and legal effect.

If you have any questions, feedback, or inquiries related to these Terms of Service, you can contact us at any time:
‌Outclimb, trgovina, posredništvo in storitve, d.o.o.‌

  • Registered Address: Jelovškova ulica 19, 1241 Kamnik, Slovenia
  • Official Contact Email: minty@outclimbshop.com
  • Public Contact Phone Number: +386 1 830 3569
    Our customer service team will respond to all your terms of service related inquiries during regular business hours, to help you clarify any doubts and ensure you enjoy a smooth, secure shopping experience on our platform.