Effective Date: November 10, 2026
This official Shipping Policy applies to all outdoor gear orders placed through our e-commerce platform www.outclimbshop.com, operated by Outclimb, trgovina, posredništvo in storitve, d.o.o.. Our brand exists to help you gear up for your next outdoor escape, providing lightweight, reliable outdoor gear that turns every casual weekend trip into a warm, unforgettable memory you will carry long after you get home. We design every part of our shipping process to be transparent, timely, and hassle-free, so you can spend less time worrying about your package and more time planning your upcoming adventure.
1. Order Processing Timeline
We begin processing every paid order within 24 business hours after your payment is successfully verified, excluding public holidays and weekends observed in Slovenia. Our order fulfillment team carefully inspects every outdoor gear item for quality, verifies all selected product specifications match your order details, and securely packages your parcel with shock-absorbent materials to avoid damage during transit. For orders placed during peak promotional periods such as pre-holiday outdoor gear sales, processing time may extend by a maximum of 2 additional business days, and we will send you a notification via your registered email to inform you of the minor delay in advance. Once your parcel is handed over to our partnered logistics carrier, you will receive an automated confirmation email that includes your unique tracking number to monitor the full delivery journey of your order.
2. Shipping Coverage and Delivery Options
We offer tiered shipping solutions tailored to customers across different regions:
2.1 Domestic Shipping within Slovenia
For all delivery addresses located within the territory of Slovenia, we provide two affordable shipping options:
- Standard Domestic Shipping: Orders over €45 qualify for free standard shipping, with an estimated delivery window of 2 to 3 business days after order processing is completed. A flat rate of €3.99 applies to orders below the €45 threshold.
- Express Domestic Shipping: For customers who need their outdoor gear urgently for a planned upcoming trip, our express service costs €7.99 and guarantees delivery within 1 business day after your order is processed, for all orders placed before 12:00 noon local Slovenian time.
2.2 International Shipping across the European Economic Area (EEA)
We deliver to all 30 EEA member states, with standard shipping rates calculated automatically at checkout based on your delivery location and the total weight of your parcel. Typical standard EEA shipping takes 3 to 7 business days, and free shipping is available for all orders over €99 shipped to any EEA address. All applicable customs duties and value-added taxes for EEA deliveries are already included in your final checkout price, so you will never face unexpected extra fees when you receive your parcel.
2.3 Shipping to Rest of World
For customers located outside the EEA, we offer tracked international shipping with estimated delivery times ranging from 7 to 14 business days. Please note that any local customs duties, import tariffs, or processing fees imposed by your destination country are the sole responsibility of the customer, and we recommend you check your local import regulations before placing your order to avoid unexpected costs.
3. Parcel Delivery and Signature Requirements
All our shipments are sent via fully trackable, signed-for delivery services. Our logistics carrier will require a valid signature from an adult aged 18 or above at the designated shipping address to confirm successful delivery, to prevent parcels from being lost or stolen left unattended. If no one is available to sign for your parcel at the first delivery attempt, the carrier will leave a delivery notification card with instructions to rearrange a second free delivery attempt, or pick up your parcel at the nearest local courier pickup point within 7 calendar days. It is your responsibility to ensure the accuracy of the shipping address you provide at checkout. If you enter an incorrect or incomplete address that leads to a failed delivery or lost parcel, we will not be liable for reshipping costs, and our support team will assist you to arrange a new shipment at your additional expense.
4. Shipping Issue Resolutions
In the rare event that your shipment encounters problems, we have clear resolution workflows in place to protect your rights:
- If your tracking status shows your parcel has been delivered but you have not received it, contact our support team within 7 calendar days of the marked delivery date. We will work directly with our logistics carrier to launch an investigation, and provide you with a free reshipment of your order if the parcel is confirmed lost.
- If your parcel arrives with visible exterior damage, please note this issue on the delivery receipt before signing, and take clear photos of the damaged packaging and products, then send these materials to us within 48 hours of delivery. We will arrange a free replacement for all items confirmed to be damaged during transit.
- For delays caused by extreme weather conditions, unexpected logistics network disruptions, or public health emergencies that are out of our reasonable control, we will notify you promptly via email and provide regular updates on your shipment status as soon as new information becomes available from our carrier.
5. Contact Information for Shipping Inquiries
If you have any questions about shipping rates, delivery timelines, or a specific order status, you can reach our dedicated shipping support team at any time:
Outclimb, trgovina, posredništvo in storitve, d.o.o.
- Registered Address: Jelovškova ulica 19, 1241 Kamnik, Slovenia
- Contact Email: minty@outclimbshop.com
- Contact Phone: +386 1 830 3569
Our team will respond to all shipping-related inquiries within 24 working hours, to help make sure your new outdoor gear arrives in time for your next adventure.